Order and Tracking:
When you place an order on our store you will immediately receive a purchase confirmation email with your order number and order details. Order processing can take 1-4 business days depending on order volumes.
Once your order has been scanned and is ready for tracking you will receive an email update containing your tracking number. Please note that sometimes it can take a day or two for your tracking information to show up even after you have received your tracking number. This is due to time between order scans and it is completely normal. We assure you it will not affect your expected delivery date.
Estimated shipping in the US can vary from 2-8 business days from the time of processing, unless otherwise stated on a specific product page. Estimated shipping internationally can vary from 7-23 business days from the time of processing, unless otherwise stated on a specific product page. The main reason for this wide range is that every Country and every State/Province has different regulations for processing orders which can affect the delivery times.
Import tax & duty:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
If you order has been delayed by reasons outside our control such as postal delays, COVID, Customs and various Holidays. Your delivery time may be longer than the estimated delivery time we've provided, by 30 business days or more. We will do our best to help you track down your package and ensure delivery.
How to Track Your Order:
After your order has been dispatched. You'll receive an email with your tracking number included and you can click on the tracking number to follow up. Note: If you try to track your order and it says "Information Received" that means the post office has received information about your order and is waiting for it to arrive in their facility. Please allow a few business days for this to update in their system.
I custom make these products upon order and they are made in Los Angeles CA. I use only the highest grade of ingredients when creating the products.
How to receive Shipping Updates:
If you have not received any shipping updates, and you are outside of the estimated delivery windows, please reach out to us. There may have been an issue with your order (wrong address, non existent or invalid email. No contact info.). Otherwise, as soon as your order is dispatched you will get an email notifying you.
If you have any questions about our process you can always send us a message on our Contact Us Page, or on Instagram @aurailia